Get answers to the most asked questions by our customers and community.
How long do products take to ship?
We aim to have your orders delivered in 7-14 days in Australia. International orders may take up to 21. Third Party items may add additional processing time. Learn More.
Which country can I use Afterpay and Zip?
Currently, you can use Afterpay in Australia and New Zealand. Zip is available in Australia only.
What other payment methods do you accept?
We also accept Apple Pay, Google Pay, Mastercard, Visa, AMEX, and PayPal. Available payment methods may be subject to your location.
What do I do if I have changed my mind?
We have 30 days peace of mind guarantee. You can change your order at any time before an item is dispatched. Once you receive the item, or it has already been shipped, you can return the item within 30 days of purchase. The item must be in its original condition, unworn and unused and able to be resold. You will need to cover the cost of postage. Learn More.
What do I do if I received the wrong product?
Sometimes, we may make a mistake. If you received an incorrect product, we will send you the correct product free of charge.
Have another question or need some help? Contact us.