As we are an Australian business, our goods come with guarantees that cannot be excluded under the Australian Consumer Law and are extended to our global consumers.
You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If the failure is minor, we reserve our right to offer a replacement only and not offer a refund or return voucher. Due to International Health Policies we do not offer any repairs on underwear.
Many items will come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant goods. Should you wish to make any claim under a manufacturer’s warranty, we recommend that you do so directly to the relevant manufacturer. However, our friendly customer service team can also assist you with an enquiry of this nature.
If it is identified that there is no fault with the product or that the product has been damaged through misuse, abnormal use or abuse, Lad Armor may require you to reimburse us for any costs that we may have incurred, including product assessment fees imposed on us by the manufacturer and the cost of transport of the product.
Change of Mind
Due to International Health Policies we do not offer returns on underwear if you change your mind. If you receive a product and it is significantly different than what you purchased, please email us at email@example.com.
While we do our best to ensure you receive your orders quickly, sometimes, things get lost. If you have not received your order within 4 weeks, please email us at firstname.lastname@example.org.